Roadmap: Customer Loyalty

CUSTOMER LOYALTY TEXT OUTLINE

BEYOND CUSTOMER SERVICE – CREATING CUSTOMER LOYALTY

  • What Does Customer Service Really Mean?
  • Why Customer Loyalty?
  • Isn’t Customer Satisfaction Good Enough?
  • Customer Loyalty: A Strategic Advantage
  • What Does a Customer Really Want?
  • The Competitive Advantages of Customer Loyalty

CUSTOMER LOYALTY ACTION PLAN OUTLINE

  • Creating an Emotional Tie Through Points of Connection
  • Understanding Yourself and Others
  • Measuring Customer Loyalty

EFFECTIVELY MANAGING STRESS AND IMPULSES

  • What People Say About Stress
  • Stress Management
  • Model 1: Activation – Believe – Consequence
  • Model 2: Stimulus – Choice – Response
  • Reducing or Eliminating Stress
  • Impulse Control

GOAL ACCOMPLISHMENT  FOR SUCCESS

  • The Benefits
  • Criteria for Personal Goal Setting
  • Rewards and Consequences
  • Roadblocks to Success
  • A Solution for Every Obstacle
  • Action Steps and Dates
  • Persistence is Key

ALWAYS CREATING A POWERFUL CONNECTION

  • Connecting Starts With You
  • Handling Customer Complaints
  • Your Customers are Your Business

CUSTOMER LOYALTY ACTION PLAN OUTLINE

DREAM INVENTORY

  • Introduction to Dream Inventory
  • Dream Inventory
  • Checkpoint

SELF-EVALUATION

  • Self-Evaluation
  • Mental Development
  • Social Development
  • Physical Development
  • Financial/Career Development
  • Family Life Development
  • Ethics and Beliefs Development

GOAL PLANNING

  • Setting Goals and Establishing Priorities
  • Goal Planning Sheets Instructions
  • Goal Planning Example
  • Goal Planning Sheets
  • Final Checkpoint

GOALS ACCOMPLISHED

  • Instructions
  • Goals Accomplished Summary Sheets